Complete Registration

InstallerCLUB Terms & Conditions

1. What is InstallerCLUB?
   InstallerCLUB is aimed at rewarding loyalty to professional installers of Stuart Turner products. Membership of InstallerCLUB provides a number of benefits including points which you can exchange for a variety of rewards.
2. Your Membership with us
   1. These terms and conditions (Terms) apply to your membership of InstallerCLUB. These Terms refer to other terms which also apply:
      (a) Our InstallerCLUB privacy policy, which explains how we collect, use and store your personal data when you sign up for an InstallerCLUB membership.
      (b) Terms and Conditions of Sale Terms & Conditions of Trade | Stuart Turner (stuart-turner.co.uk), which apply when you purchase goods or services from us.
   2. References to “Stuart Turner”, “we”, “our” or “us” in these Terms is to Stuart Turner Limited who registered office is at 47 Market Place, Henley-on-Thames, Oxfordshire, RG9 2AD.
   3. References to “Member”, “you” or “your” means either the person applying to become a member of InstallerCLUB or a member of the InstallerCLUB membership.
   4. If there is any reason to believe that there has been a breach of these Terms, we may, at our sole discretion, reserve the right to exclude you from receiving some or all of the benefits of your InstallerCLUB membership or in serious 6cases, end your InstallerCLUB membership in accordance with paragraph 6.2.
   5. Membership of the InstallerCLUB is provided free of charge to all eligible customers purchasing Stuart Turner qualifying products. The points you accrue as part of your membership may only be exchanged for rewards as advertised on the InstallerCLUB website from the rewards catalogue (Rewards) No cash equivalent or alternatives are available.
3. How to become a Member
   1. You can apply to become a Member of the InstallerCLUB by completing the registration form found here: rewards.stuart-turner.co.uk/Complete-Registration.
   2. Applications for InstallerCLUB membership are open to all purchasers of Stuart Turner products who are:
      (a) acting in the course of business when purchasing goods from us, either as a sole trader, partnership or private limited company;
      (b) trading in the United Kingdom; and
      (c) aged 18 or over.
   3. Unless otherwise agreed by us in writing, the following parties/individuals are excluded from becoming Members of InstallerCLUB:
      (a) public sector organisations or housing associations; public sector or housing association employees and their immediate families;
      (b) businesses with more than ten employees;
      (c) current and previous employees of Stuart Turner or any other group company or brand of Stuart Turner, or the immediate families of such employees,
      (d) employees of any agencies or suppliers or their families or agents or any other person officially connected with Stuart Turner; and
      (e) any customers (including affiliates) that currently receive a rebate from the Stuart Turner Group.
   4. By making an application to become a Member, you confirm that:
      (a) Satisfy the eligibility criteria in paragraph 3.2 above. If you are making the application on behalf of a company or partnership, you confirm that on making the application you have the authority to commit the company or partnership to these Terms;
      (b) all information you provide to us is true and accurate and you shall keep this information updated from time to time to ensure your membership details stay up to date; and
      (c) you are solely responsible for taking reasonable security precautions to keep your account details safe. We shall not be responsible for unauthorised access of your account outside of our control and shall not be responsible for any loss or redemption of points against Rewards due to such unauthorised access.
   5. On acceptance of your application to become a Member, we will send you a unique membership number and log-in details to access your InstallerCLUB account.
4. Membership benefits and eligibility of Rewards
   1. You can start earning points immediately after your InstallerCLUB membership is activated. You will receive points:
      (a) When you register qualifying Stuart Turner products as listed from time to time on our webpage [LINK] (Qualifying Products); and
      (b) on completion of certain Stuart Turner training courses which we advertise will accrue points for your InstallerCLUB account.
      (each a Qualifying Purchase)
      The possible number of points you can earn for each Qualifying Purchase will be displayed on the Stuart Turner website or communicated to you in writing.
   2. Any product warranty registrations made directly by end user or home owner shall not qualify as Qualifying Purchases and points cannot be earned through such registrations.
   3. We shall maintain records of all Qualifying Purchases made by you in order to calculate and add the points to your InstallerCLUB account. We may correct any mistakes made in the calculation of points where you can provide evidence of your Qualifying Purchase transactions that clearly show a mistake has been made.
   4. We reserve the right not to credit points to your InstallerCLUB account where we believe a Qualifying Purchase is not genuine.
   5. You may use points accrued to purchase Rewards that are available on your InstallerCLUB account. You may only claim Rewards where you have sufficient points on your InstallerCLUB account.
   6. You may claim Rewards by completing the online redemption process through our InstallerCLUB portal which can be accessed through your InstallerCLUB account.
   7. Once you claim a Reward, your points shall be deducted from the points balance on your InstallerCLUB account. No cancellations, refunds, Reward exchanges or other changes may be made once a Reward is redeemed.
   8. Accrued points on your InstallerCLUB account must be used within 24 months from the date they are credited on your InstallerCLUB account, after which your points shall expire and be removed.
   9. If your InstallerCLUB account becomes dormant for over 12 months, your points shall expire and be removed from your InstallerCLUB account.
   10. All Rewards and benefits offered through the InstallerCLUB membership are subject to availability.
   11. Once redeemed, Rewards cannot be used by anyone other than the named individuals on the online redemption form and cannot be gifted, transferred, exchanged, sold or used for corporate events and entertainment.
   12. Where Rewards are sent direct i.e. Stuart Turner merchandise, gift cards etc:
       (a) we shall aim to deliver these to you within 28 days of you selecting the Reward;
       (b) we accept no liability for gift cards or vouchers that are defaced, altered, lost, stolen, damaged or cancelled and will not be accepted in shops;
       (c) where Rewards directly issued by us but are for third party products and services, those Rewards must be used in accordance with the third party terms and conditions;
       (d) you are responsible for any expenses incurred in order to take advantage of a Reward.
   13. Some of the Rewards we may offer are provided by third party providers (Reward Partners). Advertisement of Rewards may therefore be displayed on the Reward Partner’s own website. We shall not be responsible where the information provided links to third party sites provided by or run by our Reward Partners.
   14. Any rewards provided by Reward Partners will be subject to the Reward Partners’ own terms and conditions. Whilst we do our best to review all Rewards prior to them being advertised on our website, we shall not be liable for the standard or quality of the Rewards provided by our Reward Partners.
   15. We reserve the right to substitute a Reward with another reward of equivalent value or refund your points in the event that your selected Reward is unavailable.
   16. As well as having the ability to earn points through Incentives, your Membership will also enable you to earn additional points and have access to other exclusive membership benefits which we make available to you from time to time including:
       
       

       Feature on “Find an Installer”	Where you register 6 or more Qualifying Products per calendar year, you will receive access and have the option to add your business onto the “Find an Installer” feature on our website. If you fall below the number of Qualifying Products required to access the “Find an Installer” feature, we reserve the right to remove your business from “Find an Installer” until you reach the required number of Qualifying Products.
       Bonus Points	Should you register 9 or more Qualifying Products per calendar year, you will receive 1000 bonus points.
       Enter into free Prize Draws	As an InstallerCLUB account holder, you are eligible to participate in prize draws under the terms of paragraph 5.
       Additional points promotions (Points Promotions)	From time to time, we may run promotions where you can earn additional points on certain Qualifying Products during a promotional period. We will contact you by email and/or display on our website the specific details of each Points Promotion from time to time.

       
       
       
   17. If there is an issue with your Reward i.e. that it is defective, then please contact us. We are under no obligation to replace or exchange a Reward where you fail to contact us within 28 days of receiving the Reward about the issue.
5. Prize Draws
   1. Members are eligible to enter into any prize draws we run for the InstallerCLUB membership. Details of the prize draw will be made available to you from time to time on the InstallerCLUB club and/or emailed to you from time to time. (Prize Draw Details)
   2. Members will receive one entry per prize draw which may be redeemed by:
      (a) submitting an entry free of charge using the method and in the form described by the Prize Draw Details;
      (b) purchasing a Qualifying Product whereby you will be automatically entered into the prize draw;
      (c) another method as specified in the Prize Draw Details.
      You may opt out of automatically being entered into prize draws by amending your preferences on your InstallerCLUB membership account.
   3. Entries for the applicable prize draws must be made during the relevant time period that is set out in the Prize Draw Details. Any entries that are received after the closing date stated in the Prize Draw Details shall be automatically disqualified.
   4. We shall not accept:
      (a) responsibility for prize draw entries that are lost, damaged or delayed regardless of cause, including, for example, as a result of any postal failure, equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind; or
      (b) proof of transmission or proof of purchase of a Qualifying Product as proof of receipt of entry to a prize draw.
   5. We will not accept prize draw entries that are:
      (a) automatically generated by computer or created by artificial intelligence (including but not limited to chatbots such as ChatGPT or similar software applications);
      (b) completed by third parties or in bulk;
      (c) illegible, have been altered, reconstructed, forged or tampered with; or
      (d) incomplete.
   6. The prize for a prize draw will be set out in the Prize Draw Details.
   7. Prizes are subject to availability and are not negotiable or transferable. There is no cash alternative for the prize. We reserve the right to replace the prize with an alternative prize of equal or higher value if circumstances beyond our control make it necessary to do so.
   8. One winner will be chosen by an automated computer generated random selection process five working days after the closing date. (Announcement Date).
   9. The winner will be contacted by telephone and e-mail within one week of the winner being chosen and will make all reasonable efforts.
   10. A confirmation e-mail will be sent by us to all entrants of the prize draw informing them that the winner has been notified to contact the winner. We will either publish or make available information that a valid prize draw took place. To comply with this obligation we will make available on request the surname, business name and country of prize winners to anyone who contacts us within one month after the closing date of the prize draw. If you object to any or all of your details being made available, please contact us by email. In such circumstances, we must still provide the information to the Advertising Standards Authority on request
   11. We may use the winner’s details to publicise InstallerCLUB and Stuart Turner generally. If we intend to do this, we will contact you separately to seek your consent.
   12. In the event that the winner cannot be contacted for any reason within 10 working days of the Announcement Date, we reserve the right to randomly select an alternative winner.
   13. In order for the winner to claim the prize, you must follow the details of how to claim provided in the Prize Draw Details. We do not accept any responsibility if you are not able to take up your prize.
   14. Members entering into a prize draw take responsibility for any tax implications arising from any prize won.
6. Ending your Membership
   1. You may cancel your Membership at any time by contacting us using the details set out in these Terms. Your Membership shall be cancelled within 30 days of you contacting us.
   2. We may end your Membership immediately where:
      (a) we reasonably believe you have provided false or misleading information within your application form in order to become a Member;
      (b) we discover you are listed as an excluded party/individual as set out in paragraph 3.3;
      (c) you do anything which, in our reasonable opinion, shall have an adverse effect on the image and reputation of Stuart Turner or its group companies;
      (d) you suspend or cease carrying on all or a substantial part of your business;
      (e) you become insolvent;
      (f) you behave in an unacceptable and abusive manner to us or our employees.
   3. If your Membership ends for any reason, you will not be able to earn or redeem any points and any points you have already accrued up to the date your Membership ends and any points shall be cancelled and removed from your Member account.
7. Our liability to you
   1. Nothing in these Terms limits any liability which cannot legally be limited, including liability for:
      (a) death or personal injury caused by our negligence;
      (b) fraud or fraudulent misrepresentation;
      (c) breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982.
   2. We shall not be liable to you whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for arising under or in connection with any contract between us: (i) loss of profit; (ii) loss of sales or business; (iii) loss of agreements or contracts; (iv) loss of anticipated savings; (v) loss of or damage to goodwill; or (vi) any indirect or consequential loss.
   3. Subject to paragraph 7.1, our total liability to you for all losses arising under or in connection with these Terms will in no circumstances exceed £50.00.
   4. Subject to paragraph 7.1, we shall in no circumstances be responsible or liable to compensate you or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the Reward.
8. How to contact us
   1. You can contact us by using by any of the following methods:
      
      

      Address	InstallerCLUB Team, Stuart Turner Ltd, Market Place, Henley-on-Thames, Oxfordshire RG9 2AD
      Telephone	01491 572 655
      Email	installerclub@stuart-turner.co.uk
      Customer Contact Form	https://www.stuart-turner.co.uk/contact-us

      
      
      
9. How we may use your personal information
   1. We will use any personal information you provide to us to:
      (a) register you as a Member to InstallerCLUB;
      (b) maintaining and managing your Membership including sending you details of new Rewards that you may be eligible for etc; and
      (c) inform you about similar products that we provide which we consider may be of interest to you.
   2. We will process your personal information in accordance with our InstallerCLUB privacy policy found here privacy policy, the terms of which are incorporated into these Terms.
10. General terms
    1. Reservation of rights. We reserve the right to hold, void, suspend, cancel or amend a Reward where it becomes necessary to do so i.e. where we reasonably consider that you are in breach of these Terms or where a Reward Partner can no longer provide a Reward.
    2. No partnership. Nothing in these Terms is intended to, or shall be deemed to, establish any partnership or joint venture between you, us or any third party providing the Rewards.
    3. Assignment. We may assign or transfer our rights and obligations under these Terms to another entity.
    4. Variation. We reserve the right to vary these Terms at any time.
    5. Force Majeure. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by any act or event beyond our reasonable control.
    6. Severance. Each paragraph of these Terms operates separately. If any court or relevant authority decides that any of them is unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
    7. Waiver. If we do not insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you or that you do not have to comply with those obligations. If we do waive any rights, we will only do so in writing, and that will not mean that we will automatically waive any right related to any later default by you.
    8. Third party rights. No other person has any rights to enforce these Terms except for you and us.
    9. Laws that apply to these Terms. These Terms are governed by English Law. If Members wish to take court proceedings, then they must do this within the courts of England and Wales.

InstallerCLUB Privacy Policy

This privacy policy sets out how Stuart Turner Limited uses and protects the personal data you share through your InstallerCLUB membership. This privacy policy is provided in a layered format so you can click through to the specific areas set out below.

1. IMPORTANT INFORMATION AND WHO WE ARE

   1. Stuart Turner Limited is the controller and responsible for your personal data (collectively referred to as "we", "us" or "our" in this privacy policy).
   2. If you have any questions about this privacy policy, including any requests to exercise your legal rights (paragraph 9), please contact us using the information set out in the contact details section (paragraph 10).
   3. This privacy policy gives you information about how Stuart Turner Limited collects and uses your personal data through your engagement with InstallerCLUB including becoming an InstallerCLUB Member, including any data you may provide when you:
      1. apply for an InstallerCLUB membership account;
      2. register for extended product warranties;
      3. apply for and attend Stuart Turner training courses;
      4. enter into a prize draw or other competition;
      5. submit an online redemption form for a Reward;
      6. contact us by telephone or email; or
      7. an online enquiry through our enquiry form.
   4. For details of the InstallerCLUB Membership, please visit the InstallerCLUB terms and conditions here. Any defined terms used in this InstallerCLUB privacy policy are defined in the InstallerCLUB terms and conditions.

2. WHAT INFORMATION WE MAY COLLECT ABOUT YOU

   1. Personal data means any information about an individual from which that person can be identified.
   2. We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
      
      

      Identity Data	first name, last name, any previous names, username, InstallerCLUB membership number, title, profession, date of birth and gender.
      Contact Data	address, email address and telephone numbers of the InstallerCLUB account holder and any nominated recipients of the Rewards.
      Transaction Data	details about payments to and from you and other details of products you have purchased from us.
      Technical Data	internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, device ID and other technology on the devices you use to access this website.
      Profile Data	your username and password, product warranty registration made by you, total points awarded, details of Rewards redeemed.
      Usage Data	information about how you interact with and use the InstallerCLUB membership on the dedicated section of our website.
      Marketing and Communications Data	your preferences in receiving marketing from us and our third parties and your communication preferences.

      
      
      
   3. We may also collect, use and share aggregated data such as statistical or demographic data which is not personal data as it does not directly (or indirectly) reveal your identity. For example, we may aggregate individuals' Usage Data to calculate the percentage of users accessing a specific website feature in order to analyse general trends in how users are interacting with our website to help improve the website and our service offering.

3. HOW IS YOUR PERSONAL DATA COLLECTED?

   We use different methods to collect data from and about you including through:

   1. Your interactions with us.	You may give us your personal data by: creating an InstallerCLUB membership account; register for extended product warranties; submit an online redemption form for a Reward; by corresponding with us by phone, email or otherwise; sign up for marketing and special offers to be sent to you; and give us feedback or contact us.
      Automated technologies or interactions.	As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. Please see our cookie policy [LINK] for further details.
      Third parties or publicly available sources.	We will receive personal data about you from various third parties including: Technical Data is collected from analytics providers, advertising networks, and search information providers. Identity and Contact Data is collected from data brokers or aggregators. Identity and Contact Data is collected from publicly available sources

4. HOW WE USE YOUR PERSONAL DATA

   Legal basis

   1. The law requires us to have a legal basis for collecting and using your personal data. We rely on one or more of the following legal bases:
      
      

      Performance of a contract with you	Where we need to perform the contract we are about to enter into or have entered into with you, for example when you make a Qualifying Purchase and qualify for points to be added to your InstallerCLUB account or when you have completed an online redemption form to redeem a Reward.
      Legitimate interests	We may use your personal data where it is necessary to conduct our business and pursue our legitimate interests, for example to prevent fraud and enable us to give you the best and most secure customer experience. We make sure we consider and balance any potential impact on you and your rights (both positive and negative) before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
      Legal obligation	We may use your personal data where it is necessary for compliance with a legal obligation that we are subject to. We will identify the relevant legal obligation when we rely on this legal basis. Such legal obligations may include conducting checks to identify you and verify your identity or to communicate with you on changes to our terms and policies, changes to our products or other important notices.
      Consent	We rely on consent only where we have obtained your active agreement to use your personal data for a specified purpose, for example if you subscribe to our marketing mailing list or you consent to the use of cookies when you first visit our website.

      
      
      Purposes for which we will use your personal data

   2. We have set out below a description of all the ways we plan to use the various categories of your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
      

      Purpose/Use	Type of data	Legal basis
      To register you as a member of InstallerCLUB.	(a) Identity (b) Contact	Necessary for our legitimate interests (of creating customer accounts)
      To credit points to your InstallerCLUB account.	(a) Identity (b) Contact (c) Transaction	Performance of a contract with you
      To deliver Rewards to you.	(a) Identity (b) Contact	Performance of a contract with you
      To manage our relationship with you which will include: (a) Notifying you about changes to our InstallerClub terms and conditions or privacy policy; (b) Dealing with your requests, complaints and queries	(a) Identity (b) Contact (c) Profile (d) Marketing and Communications	(a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated and manage our relationship with you).
      To enable you to take part in a prize draw, competition or complete a survey,	(a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications	(a) Performance of a contract with you. (b) Necessary for our legitimate interests (to study how customers use our products to develop them, to grow our business and to inform our marketing strategy).
      To administer and protect our business and our InstallerCLUB Membership (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)	(a) Identity (b) Contact (c) Technical	Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
      To deliver relevant content and online advertisements to you and measure or understand the effectiveness of the advertising we serve to you	(a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications (f) Technical	Necessary for our legitimate interests (to study how customers use our products to develop them, to grow our business and to inform our marketing strategy).
      To use data analytics to improve our website, products, customer relationships and experiences and to measure the effectiveness of our communications and marketing	(a) Technical (b) Usage	Necessary for our legitimate interests (to define types of customers for our products, to keep our website updated and relevant, to develop our business and to inform our marketing strategy).
      To send you relevant marketing communications and make personalised suggestions and recommendations to you about goods that may be of interest to you based on your Profile Data	(a) Identity (b) Contact (c) Technical (d) Usage (e) Profile (f) Marketing and Communications	(a) Necessary for our legitimate interests (to carry out direct marketing, develop our products and grow our business); or (b) Consent, having obtained your prior consent to receiving direct marketing communications.
      To carry out market research through your voluntary participation in surveys	(a) Identity (b) Contact (c) Marketing and Communications.	(a) Necessary for our legitimate interests (to study how customers use our products/services and to help us improve and develop our products and services). (b) Consent, having obtained your prior consent to use your data collected to improve and develop our products and services

      
      
      Direct marketing

   3. You will receive marketing communications from us from time to time.
   4. We may also analyse your Identity, Contact, Technical, Usage and Profile Data to form a view which products and offers may be of interest to you so that we can then send you relevant marketing communications.
      
      Third-party marketing
   5. We will get your express consent before we share your personal data with any third party for their own direct marketing purposes.
      
      Opting out of marketing
   6. You can ask us to stop sending you marketing communications at any time by following the opt-out links within any marketing communication sent to you or by contacting us at sales@stuart-turner.co.uk.
   7. If you opt out of receiving marketing communications, you will still receive service-related communications that are essential for administrative or customer service purposes for example relating to product warranty
   registrations, Rewards and communicating updates to our Terms and Conditions.

5. DISCLOSURES OF YOUR PERSONAL DATA

   1. We may share your personal data where necessary with the parties set out below for the purposes set out in the table Purposes for which we will use your personal data above:
      1. third parties who provide products and services that are included in our Reward scheme;
      2. our external auditors, e.g., in relation to the audit of our accounts, in which case the recipient of the information will be bound by confidentiality obligations.
      3. our professional advisors (such as lawyers and other advisors), in which case the recipient of the information will be bound by confidentiality obligations.
      4. law enforcement agencies, courts, tribunals and regulatory bodies to comply with our legal and regulatory obligations.
      5. other parties that have or may acquire control or ownership of our business (and our or their professional advisers) in connection with a significant corporate transaction or restructuring, including a merger, acquisition, asset sale, initial public offering or in the event of our insolvency—usually, information will be anonymised but this may not always be possible. The recipient of any of your personal data will be bound by confidentiality obligations.
   2. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

6. INTERNATIONAL TRANSFERS

   1. We do not transfer your personal data outside the UK.

7. DATA SECURITY

   1. We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
   2. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. DATA RETENTION

   How long will you use my personal data for?

   1. By law we have to keep basic information about our customers (including Contact and Identity) for six years after you stop being a customer with us for tax purposes. If you close your InstallerCLUB membership account, we may still retain your details if you continue to purchase goods and services from us.
   2. We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including as follows:
   1. For [x] years for personal data provided as part of your InstallerCLUB membership account, following closure of your InstallerCLUB membership account;
   2. For six years for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.
      We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
   3. To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
   4. In some circumstances you can ask us to delete your data: see paragraph 9 below for further information.

9. YOUR LEGAL RIGHTS

   1. You have a number of rights under data protection laws in relation to your personal data.
   2. You have the right to:
      (a) Request access to your personal data (commonly known as a "subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
      (b) Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
      (c) Request erasure of your personal data in certain circumstances. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
      (d) Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) as the legal basis for that particular use of your data (including carrying out profiling based on our legitimate interests). In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your right to object.
      (e) You also have the absolute right to object any time to the processing of your personal data for direct marketing purposes (see OPTING OUT OF MARKETING in paragraph 4 for details of how to object to receiving direct marketing communications).
      (f) Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
      (g) Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in one of the following scenarios:
      (i) If you want us to establish the data's accuracy;
      (ii) Where our use of the data is unlawful but you do not want us to erase it;
      (iii) Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or
      (iv) You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
   3. If you wish to exercise any of the rights set out above, please contact us see Contact details (paragraph 10) No fee usually required
   4. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances. What we may need from you
   5. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

10. CONTACT DETAILS

    1. If you have any questions about this privacy policy or about the use of your personal data or you want to exercise your privacy rights, please contact us by emailing sales@stuart-turner.co.uk.

11. COMPLAINTS

    1. You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

12. CHANGES TO THE PRIVACY POLICY AND YOUR DUTY TO INFORM US OF CHANGES

    1. We keep our privacy policy under regular review. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us, for example a new address or email address.

13. THIRD-PARTY LINKS

    1. Our dedicated InstallerCLUB membership website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.